Hoe kunnen we je helpen?

Heb je vragen over onze drinkwatersystemen of diensten? Onze FAQ's bieden antwoorden op de meest voorkomende vragen en helpen je snel verder.

Ben je al klant en heb je een vraag over je toestel? Bekijk de FAQ's via jouw persoonlijke MyAQUALEX-platform.

FAQ

The price of an AQUALEX tap water cooler or faucet depends very much on:

  • Type of appliance or faucet
  • Colour
  • Water choices
  • Flow rate
  • Boiler
  • Installation


Our account managers will be happy to share the AQUALEX story with you and provide you with all information regarding models, options, flow rate, colours and more.

All Twin taps require the provision of hot and cold tap water. The hot tap water does not originate from the AQUALEX device. After tapping a certain amount of sparkling, cold or hot water, it is sufficient to take a short break in order to have the water of your preference available again. After instantly tapping 1 litre of sparkling water from Family devices, a few seconds of patience will suffice to be able to tap another litre. With Professional devices, you can even tap 3 litres of sparkling water in a single tap.

After instantly tapping 0.8 litres of hot water (95C) from the Family devices, you can have full hot water again after a waiting period of a few minutes. It is possible to tap more than 0.8 litres at once, but then the temperature will decrease. With the Professional devices, you can tap 5 litres at once, after which the temperature will also decrease.

By the way, there is no need to worry about annoying hot water accidents: a double safety button guarantees safe use and avoids children from getting burned, for example.

Each tap is fitted with a Pentair top filter. These 2DC filters remove impurities up to 0.2 μm (micron). In addition, they eliminate any unpleasant smells and tastes from the water.

For the hot water taps we are going one step further and a Pentair Claris Ultra filter will be fitted. This innovative filter technology is the only one in the world that effectively reduces water hardness, stabilises minerals and controls corrosion. In this way, the filter also maintains the acidity level (ph) and provides crystal clear water without fluctuations in iron or lime. Perfect for hot water applications!

During a maintenance, the maintenance technician checks, cleans, descales and disinfects all parts of your drinking water system. In the process, he or she performs the following actions:

  • Replacing the filter
  • Disconnecting water points, removing drying residues and cleaning thoroughly
  • Cleaning the drip tray
  • Rinsing, cleaning, descaling and disinfecting the pipes
  • Descaling and disinfecting the system
  • Checking all parts
  • Cleaning the outside so your tap looks like new again

The technician will draw up a maintenance report. You will receive it in your mailbox on the same day. We will also add it to your personal MyAqualex account.

Another practical bonus: the maintenance technician always has CO2 bottles with him or her that you can order straight away.