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How can we help you?

Do you have questions about our drinking water systems or services? Our FAQs provide quick and easy help by answering a range of frequently asked questions.

Are you an existing customer with a question about your system? View our FAQs via your personal MyAQUALEX platform.

FAQ

  1. Register via my.aqualex.eu/be/nl/account/create
  2. Confirm your registration via email and choose your unique password.
  3. Log in to your account.
  4. Link your customer details to your account.
    • You can find your customer details on your latest invoice.
    • Your customer number is located at the top of your invoice under “Customer” — it’s a code of 4 or 5 digits.
    • Your activation code can be found at the bottom of your invoice. This is a 12-character code that remains valid for 2 months.

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