How can we help you?

Do you have questions about our drinking water systems or services? Our FAQs provide quick and easy help by answering a range of frequently asked questions.

Are you an existing customer with a question about your system? View our FAQs via your personal MyAQUALEX platform.

FAQ

All Twin taps require the provision of hot and cold tap water. The hot tap water does not originate from the AQUALEX device. After tapping a certain amount of sparkling, cold or hot water, it is sufficient to take a short break in order to have the water of your preference available again. After instantly tapping 1 litre of sparkling water from Family devices, a few seconds of patience will suffice to be able to tap another litre. With Professional devices, you can even tap 3 litres of sparkling water in a single tap.

After instantly tapping 0.8 litres of hot water (95C) from the Family devices, you can have full hot water again after a waiting period of a few minutes. It is possible to tap more than 0.8 litres at once, but then the temperature will decrease. With the Professional devices, you can tap 5 litres at once, after which the temperature will also decrease.

By the way, there is no need to worry about annoying hot water accidents: a double safety button guarantees safe use and avoids children from getting burned, for example.

AQUALEX filters are NSF401 certified, ensuring the removal of impurities down to 0.2 μm. This means that our filters meet the highest standards for removing harmful substances from your water. They don’t just tackle common contaminants like...

More about our filtration

Nobody likes a sip of tap water with a taste of lime or a chlorine smell. That’s why all our drinking water systems are equipped with high-quality filters.

Read more

Yes, tap water can be filtered using water filters or systems that remove chlorine, microplastics, bacteria, and unwanted tastes and odors, improving the taste and quality of the water.

Tap water is mostly water, but it also contains small amounts of minerals such as calcium and magnesium, and sometimes traces of chlorine, microplastics, lead, or other substances used to maintain quality.