How can we help you?

The price of an AQUALEX tap water cooler or faucet depends very much on...

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We offer both disposable and refillable CO₂ bottles. Easily check if your device is compatible by looking at the label on your current bottle. If it says “Do not refill” or “Non-refillable,” then you have disposable CO₂ bottles.

Refillable CO2 cartridge

Disposable CO2 cartridge

First go through a few steps to see if you can solve the problem yourself. If not, please contact AQUALEX.

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During maintenance, the technician inspects, cleans, des-scales, and disinfects all parts of your drinking water system.

Discover all the steps

1. Register via my.aqualex.eu/be/nl/account/create
2. Confirm your registration via email and choose your unique password.
3. Log in to your account.
4. Link your customer details to your account.
   • You can find your customer details on your latest invoice.
   • Your customer number is located at the top of your invoice under “Customer” — it’s a code of 4 or 5 digits.
   • Your activation code can be found at the bottom of your invoice. This is a 12-character code that remains valid for 2 months.

Discover everything about MyAQUALEX

Need CO2 cartridges for your AQUALEX tap water cooler? Order via MyAQUALEX or send an email to info@aqualex.com.

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All Twin taps require the provision of hot and cold tap water. The hot tap water does not originate from the AQUALEX device. After tapping a certain amount of sparkling, cold or hot water, it is sufficient to take a short break in order to have the water of your preference available again. After instantly tapping 1 litre of sparkling water from Family devices, a few seconds of patience will suffice to be able to tap another litre. With Professional devices, you can even tap 3 litres of sparkling water in a single tap.

After instantly tapping 0.8 litres of hot water (95C) from the Family devices, you can have full hot water again after a waiting period of a few minutes. It is possible to tap more than 0.8 litres at once, but then the temperature will decrease. With the Professional devices, you can tap 5 litres at once, after which the temperature will also decrease.

By the way, there is no need to worry about annoying hot water accidents: a double safety button guarantees safe use and avoids children from getting burned, for example.

AQUALEX filters are NSF401 certified, ensuring the removal of impurities down to 0.2 μm. This means that our filters meet the highest standards for removing harmful substances from your water. They don’t just tackle common contaminants like...

More about our filtration

After tapping sparkling water, the tap or device may continue to drip. A few seconds after taking sparkling water, simply run still water.

5 seconds is sufficient.

It is the pressure of the gas that keeps the tap running for a short time after taking sparkling water. This is perfectly normal.

The maximum temperature of hot water is 97 degrees. The customer can choose a hot water temperature between 80 and 97 degrees.

Have your AQUALEX drinking water system serviced at least once a year to ensure pure taste, optimal hygiene, and a long lifespan. This way, your water will not only keep tasting great, but your device will also stay in top condition.

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Your Aqualex tap deserves the best care to stay beautiful and function at its best. Find out here how to clean it properly and safely using our own maintenance solution.

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It’s best to have your AQUALEX drinking water system serviced at least once a year. AQUALEX will notify you when maintenance needs to be scheduled. Our maintenance technician will come...

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For professional devices, up to 3 liters of sparkling water can be dispensed in a single use. For home devices, you can dispense a maximum of 1 liter at a time, and it is recommended to wait 10 seconds before dispensing the next liter. If this limit is exceeded, the device may temporarily dispense only CO₂; simply wait a moment and try again.

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Nobody likes a sip of tap water with a taste of lime or a chlorine smell. That’s why all our drinking water systems are equipped with high-quality filters.

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Unfiltered tap water can contain chlorine residues, heavy metals, microplastics, and bacteria. This affects the taste, smell, and safety of the drinking water.

A drinking water system is a setup that removes impurities from your tap water while providing water that is cooled or heated. This way, you can dispense clean and safe drinking water immediately.

In Belgium, the Netherlands, France, and Germany, tap water is the same as drinking water because it is strictly monitored and safe to drink directly from the tap. However, it can sometimes have a slight taste or odor.

Yes, tap water can be filtered using water filters or systems that remove chlorine, microplastics, bacteria, and unwanted tastes and odors, improving the taste and quality of the water.

As a customer, you don’t need to take any action. AQUALEX handles the maintenance, schedules it automatically, and ensures your device is always in optimal condition.

Want to help maintain it yourself? Occasionally wipe the outside of the tap or water dispenser with a soft cloth.

Yes, but as a customer, you don’t need to take any action. AQUALEX handles all maintenance, schedules it automatically, and ensures your water cooler is always in optimal condition.

As a customer, you don’t need to do anything yourself. The maintenance of your water cooler is fully handled by AQUALEX. Our maintenance technicians schedule the service automatically and ensure your device remains hygienic and in optimal condition.

Want to help maintain it yourself? Occasionally wipe the outside of the tap or water cooler with a soft cloth.

Yes, AQUALEX boiling water taps are completely child-safe. To dispense hot water, you need to press the button twice and hold it down thanks to the child lock. Additionally, the tap stays cool on the outside due to the double-walled spout.