How can we help you?

Do you have questions about our drinking water systems or services? Our FAQs provide quick and easy help by answering a range of frequently asked questions.

Are you an existing customer with a question about your system? View our FAQs via your personal MyAQUALEX platform.

FAQ

The price of an AQUALEX tap water cooler or faucet depends very much on...

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We offer both disposable and refillable CO₂ bottles. Easily check if your device is compatible by looking at the label on your current bottle. If it says “Do not refill” or “Non-refillable,” then you have disposable CO₂ bottles.

Refillable CO2 cartridge

Disposable CO2 cartridge

Need CO2 cartridges for your AQUALEX tap water cooler? Order via MyAQUALEX or send an email to info@aqualex.com.

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The maximum temperature of hot water is 97 degrees. The customer can choose a hot water temperature between 80 and 97 degrees.

For professional devices, up to 3 liters of sparkling water can be dispensed in a single use. For home devices, you can dispense a maximum of 1 liter at a time, and it is recommended to wait 10 seconds before dispensing the next liter. If this limit is exceeded, the device may temporarily dispense only CO₂; simply wait a moment and try again.

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Unfiltered tap water can contain chlorine residues, heavy metals, microplastics, and bacteria. This affects the taste, smell, and safety of the drinking water.

A drinking water system is a setup that removes impurities from your tap water while providing water that is cooled or heated. This way, you can dispense clean and safe drinking water immediately.

In Belgium, the Netherlands, France, and Germany, tap water is the same as drinking water because it is strictly monitored and safe to drink directly from the tap. However, it can sometimes have a slight taste or odor.

Yes, AQUALEX boiling water taps are completely child-safe. To dispense hot water, you need to press the button twice and hold it down thanks to the child lock. Additionally, the tap stays cool on the outside due to the double-walled spout.