How can we help you?

Do you have questions about our drinking water systems or services? Our FAQs provide quick and easy help by answering a range of frequently asked questions.

Are you an existing customer with a question about your system? View our FAQs via your personal MyAQUALEX platform.

FAQ

During maintenance, the technician inspects, cleans, des-scales, and disinfects all parts of your drinking water system.

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After tapping sparkling water, the tap or device may continue to drip. A few seconds after taking sparkling water, simply run still water.

5 seconds is sufficient.

It is the pressure of the gas that keeps the tap running for a short time after taking sparkling water. This is perfectly normal.

Have your AQUALEX drinking water system serviced at least once a year to ensure pure taste, optimal hygiene, and a long lifespan. This way, your water will not only keep tasting great, but your device will also stay in top condition.

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Your Aqualex tap deserves the best care to stay beautiful and function at its best. Find out here how to clean it properly and safely using our own maintenance solution.

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It’s best to have your AQUALEX drinking water system serviced at least once a year. AQUALEX will notify you when maintenance needs to be scheduled. Our maintenance technician will come...

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As a customer, you don’t need to take any action. AQUALEX handles the maintenance, schedules it automatically, and ensures your device is always in optimal condition.

Want to help maintain it yourself? Occasionally wipe the outside of the tap or water dispenser with a soft cloth.

Yes, but as a customer, you don’t need to take any action. AQUALEX handles all maintenance, schedules it automatically, and ensures your water cooler is always in optimal condition.

As a customer, you don’t need to do anything yourself. The maintenance of your water cooler is fully handled by AQUALEX. Our maintenance technicians schedule the service automatically and ensure your device remains hygienic and in optimal condition.

Want to help maintain it yourself? Occasionally wipe the outside of the tap or water cooler with a soft cloth.